Shipping policy

At Lunariya, we are committed to providing a reliable, efficient, and hassle-free shipping experience. We understand that receiving your order on time is an important part of customer satisfaction, and we work diligently to ensure every package is processed and delivered with care.

This Shipping Policy explains our order processing procedures, delivery estimates, shipping coverage, tracking information, and customer responsibilities.

Order Processing

All orders are processed within 1–2 business days, excluding weekends and public holidays.

After an order is successfully placed, our fulfillment team begins preparing it for shipment. Every order undergoes verification and quality review to ensure accuracy before dispatch.

During peak shopping seasons, promotional events, or periods of high demand, processing times may occasionally be extended. If significant delays occur, customers will be notified whenever possible.

Daily Order Cut-Off Time

Orders placed before 4:00 PM (EST) on business days are generally processed the same day.

Orders received after the cut-off time will begin processing on the following business day.

Estimated Delivery Time

Most orders arrive within 3–4 business days after shipment.

Estimated delivery schedule:

• Processing Time: 1–2 Business Days

• Transit Time: 3–4 Business Days

• Total Estimated Delivery Time: 4–6 Business Days

Please note that delivery estimates are provided as general guidelines and are not guaranteed.

Shipping Costs

Lunariya proudly offers Free Standard Shipping on all orders shipped within the United States.

There is no minimum purchase requirement to qualify for free shipping.

Shipping Coverage

Currently, Lunariya ships exclusively within the United States.

At this time, international shipping services are not available.

As our business continues to grow, we may expand shipping availability to additional regions in the future.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and shipment details.

Tracking information may take up to 24 hours to become active after the carrier receives the package.

Customers can use the provided tracking information to monitor shipment progress.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

If you discover an error in your shipping address, please contact us within 12 hours of placing your order.

Although modifications cannot be guaranteed once order processing begins, our support team will make every reasonable effort to assist.

Lunariya is not responsible for delays, failed deliveries, or additional charges resulting from inaccurate shipping information provided by customers.

Lost, Missing, or Delayed Shipments

If your shipment is delayed, lost, or marked as delivered but cannot be located, please contact our support team immediately.

We will:

• Work directly with the shipping carrier

• Assist with shipment investigations

• Help locate missing packages

• Provide support throughout the resolution process

Customer satisfaction remains our priority throughout every stage of the investigation.

Delivery Delays

Unexpected shipping delays may occur due to circumstances beyond our control, including:

• Severe weather conditions

• Transportation disruptions

• Carrier operational delays

• High seasonal demand

• Public holidays

• Natural disasters

• Government restrictions or emergencies

While we cannot guarantee carrier performance, we remain committed to helping customers resolve delivery issues whenever possible.

Damaged Deliveries

If your order arrives damaged, please notify us within 5 days of delivery.

To help us review your claim efficiently, please provide:

• Order number

• Clear photographs of the damaged product

• Photographs of the shipping packaging

Following evaluation, we may provide:

• Replacement product

• Store credit

• Partial refund

• Full refund

Depending on the circumstances of the claim.

Undeliverable Packages

Packages returned due to incorrect addresses, unsuccessful delivery attempts, or refusal by the recipient may require additional shipping charges before reshipment can be arranged.

Contact Us

If you have any questions regarding shipping, delivery, or tracking information, please contact us.

Lunariya

Email: info@lunariya.shop

Phone: +1 (506) 300-5060

Address: 11723 Wood Ln, Houston, TX 77024, United States