Shipping policy
At Lunariya, we are committed to providing a smooth, reliable, and transparent shipping experience for every customer. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
By placing an order with us, you acknowledge and agree to the terms outlined below.
1. Order Processing Time
All orders are carefully reviewed and processed by our fulfillment team.
Orders are generally processed within 1–2 business days after the order is successfully placed and payment has been confirmed.
Our standard business days are Monday through Friday, excluding U.S. federal holidays and other days when our fulfillment operations may be closed.
Order Cutoff Time
Orders placed before 4:00 PM EST on a business day will generally begin processing on the same business day.
Orders placed after 4:00 PM EST, on weekends, or on holidays will generally begin processing on the next available business day.
Please note that the processing period is separate from the shipping transit time. Once your order has been processed and shipped, the carrier's delivery timeframe begins.
2. Shipping & Delivery Time
Our standard shipping timeframe is approximately 3–5 business days after your order has been processed and shipped.
The estimated overall timeline is therefore:
- Order Processing: 1–2 business days
- Shipping Transit: Approximately 3–5 business days
- Order Cutoff: 4:00 PM EST
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier operations, weather conditions, holidays, or other circumstances outside our control.
3. Shipping Confirmation & Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Tracking information may take some time to become active after the package has been handed over to the shipping carrier. If your tracking number does not immediately show movement, please allow up to 24–48 hours for the carrier's system to update.
You can use the tracking information provided in your shipping confirmation email to monitor the progress of your shipment.
4. Shipping Address
Please make sure that your shipping address is complete and accurate before submitting your order.
Lunariya is not responsible for delays, additional shipping charges, lost packages, or delivery failures resulting from an incorrect, incomplete, or outdated shipping address provided by the customer.
If you realize that you entered an incorrect address, please contact us as soon as possible. We will do our best to assist you; however, we cannot guarantee that an address can be changed after an order has entered the processing or shipping stage.
5. Delivery Delays
Although we work to process and ship orders as quickly as possible, certain circumstances may cause unexpected delays.
These may include, but are not limited to:
- Severe weather conditions
- Natural disasters
- Carrier delays
- Transportation disruptions
- Public holidays
- High-volume shopping periods
- Incorrect or incomplete shipping information
- Customs or regulatory delays, where applicable
- Unforeseen operational issues
Such delays are outside of Lunariya's direct control. We appreciate your patience and understanding if your order takes longer than the estimated delivery timeframe.
6. Lost, Stolen, or Damaged Packages
Once an order has been shipped and transferred to the shipping carrier, the carrier is responsible for the physical transportation and delivery of the package.
If tracking information indicates that your package has been delivered but you cannot locate it, we recommend first checking around your delivery location, with household members, neighbors, building management, or other secure areas where the carrier may have left the package.
If you believe your package has been lost, stolen, or damaged during transit, please contact us so we can assist you with the available next steps.
For damaged packages, customers may be asked to provide photographs of the package and/or damaged items so that the issue can be properly reviewed.
7. Shipping Restrictions
Some products or destinations may be subject to shipping restrictions. If we are unable to ship an order to the address provided, we will contact the customer regarding the available options.
We reserve the right to cancel or refund an order when fulfillment or delivery is not reasonably possible.
8. Estimated Delivery Times
The delivery times shown on our website are estimates and are provided for informational purposes.
A delivery estimate does not constitute a guarantee of a specific delivery date. Orders may occasionally arrive earlier or later than the estimated timeframe due to carrier schedules or circumstances beyond our control.
For the most accurate information regarding the location of a shipment after dispatch, customers should refer to the tracking information provided by the shipping carrier.
9. Changes to This Shipping Policy
Lunariya reserves the right to update or modify this Shipping Policy at any time.
Any changes will become effective when the revised policy is published on our website. Customers are encouraged to review this page periodically for the most current information.
10. Contact Us
If you have questions regarding shipping, order processing, delivery status, or your order in general, please contact our customer support team.
Lunariya
Email: support@lunariya.shop
Phone: +1 (870) 345-0042
Address: 730 E 46th St, San Angelo, TX 76903, United States
Our customer support team will do its best to respond to shipping-related inquiries and assist you with your order.
Shipping Summary
For your convenience, our standard shipping timeline is:
Orders placed before 4:00 PM EST:
→ Processing within 1–2 business days
→ Shipping and delivery within approximately 3–5 business days
Orders placed after 4:00 PM EST, on weekends, or on holidays:
→ Processing generally begins on the next business day
→ Delivery timeframe begins after the order has been processed and shipped.
We appreciate your business and thank you for choosing Lunariya.