Shipping policy

At lunariya, we are committed to delivering your order quickly, safely, and reliably. Please review our shipping policy before placing your order.

 

Order Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

 

Order Cut-Off Time

Orders placed before 4:00 PM (EST, New York) will begin processing the same business day. Orders placed after this time will be processed the next business day.

 

Shipping Time

After processing, orders are typically delivered within 3–4 business days within the United States.

 

Estimated Delivery Time

Processing Time: 1–2 business days
Transit Time: 3–4 business days
Total Estimated Delivery Time: 4–6 business days
Delivery times are estimates and may vary due to external factors.

 

Shipping Fees

We offer free standard shipping on all orders within the United States.

 

Shipping Locations

We currently ship only within the United States.

 

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

 

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.

If you notice an error, contact us within 12 hours of placing your order.
While we cannot guarantee changes after processing, we will do our best to assist you.

 

Lost, Delayed, or Missing Packages

If your package is delayed, lost, or marked as delivered but not received, please contact us.

We will:

Investigate the issue with the carrier
Assist you in locating your package
Provide a replacement or refund if necessary, depending on the situation
 

Shipping Delays Disclaimer

Shipping delays may occur due to:

Weather conditions
Carrier issues
High demand periods
Holidays
We are not responsible for delays caused by third-party carriers, but we will always assist you in resolving any issues.

 

Contact Information

If you have any questions, please contact:

lunariya

Email: support@lunariya.shop 
Phone: +1 380-260-3245
Address: 2501 Westerland Dr, Houston, TX 77063, United States