Refund policy

At Lunariya, customer satisfaction is at the heart of everything we do. We are committed to providing quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we are here to assist you through a fair, transparent, and customer-focused return and refund process.

Please review this Refund Policy carefully before requesting a return, exchange, or refund.

30-Day Return Policy

Customers may request a return within 30 days from the date their order is delivered.

To qualify for a return, the item must:

• Be unused and in its original condition

• Be returned in its original packaging

• Include all accessories, manuals, labels, and included components

• Be accompanied by proof of purchase or order confirmation

Products that do not meet these requirements may not qualify for a refund.

Non-Returnable Products

The following items are generally not eligible for return or refund:

• Final Sale items

• Gift Cards

• Personalized or customized products

• Products showing signs of use or wear

• Products damaged due to misuse, negligence, or improper handling

• Products returned without original packaging

• Products returned after the return period has expired

How to Request a Return

Before returning any item, customers must contact our support team for return authorization.

Contact Information:

Email: info@lunariya.shop

Phone: +1 (506) 300-5060

Returns sent without prior authorization may be delayed, refused, or returned to the sender.

Return Shipping Costs

Unless the return is due to a damaged, defective, or incorrect item:

• Customers are responsible for return shipping costs

• Original shipping charges are non-refundable

• A trackable shipping service is strongly recommended

Lunariya is not responsible for returned packages that are lost, delayed, or damaged during transit.

Return Address

Lunariya

11723 Wood Ln

Houston, TX 77024

United States

Damaged, Defective, or Incorrect Products

While every order is carefully inspected before shipment, occasional issues may occur.

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery.

To assist our review process, please provide:

• Order number

• Clear photographs of the product

• Photographs of the packaging

Following evaluation, we may offer:

• Replacement product

• Store credit

• Partial refund

• Full refund

• Another appropriate resolution

Depending on the specific circumstances.

Return Inspection Process

All returned products are inspected upon arrival.

Our review process may include verification of:

• Product condition

• Return eligibility

• Proof of purchase

• Compliance with return requirements

Customers will be notified regarding the approval or denial of their refund request once the inspection process has been completed.

Refund Processing

Approved refunds are issued to the original payment method used during checkout.

Most refunds are processed within 5–10 business days following approval.

Actual processing times may vary depending on your financial institution, payment provider, or credit card issuer.

Missing or Delayed Refunds

If you have not yet received your refund:

• Review your bank account

• Contact your credit card provider

• Contact your payment processor

• Contact your financial institution

Additional processing time may be required before funds become available.

If the issue persists, please contact our support team for assistance.

Exchanges

Exchanges are available only for products that arrive:

• Damaged

• Defective

• Incorrect

Customers must contact Lunariya before returning any item for exchange.

Order Cancellations

Orders may be canceled within 12 hours of placement.

After this period, orders may already be processed or shipped and cannot be canceled.

If an order has already shipped, customers may utilize the standard return procedure after delivery.

Chargebacks and Payment Disputes

Customers are encouraged to contact Lunariya directly before initiating a chargeback or payment dispute.

Most concerns can be resolved quickly and professionally through our customer support team.

Policy Updates

Lunariya reserves the right to modify, update, or replace this Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on this page.

Contact Us

If you have any questions regarding this Refund Policy, please contact us.

Lunariya

Email: info@lunariya.shop

Phone: +1 (506) 300-5060

Address: 11723 Wood Ln, Houston, TX 77024, United States