Privacy policy

At Lunariya, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase through our online store.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, when we may share it, and the choices you may have regarding your personal information.

By accessing or using the Lunariya website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect certain information.

Depending on how you interact with our website, the information we collect may include:

Personal Information

This may include:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order information
  • Product information
  • Customer service communications

We only request information that is reasonably necessary to provide our products and services, process orders, communicate with customers, and operate our business.

Order Information

When you place an order, we may collect information related to your transaction, including:

  • Products purchased
  • Order number
  • Order date
  • Order amount
  • Shipping information
  • Billing information
  • Delivery status
  • Return or refund information

Payment information may be processed through third-party payment providers. We generally do not directly store complete payment card information on our own systems.

2. How We Use Your Information

We may use the information we collect for legitimate business and customer-service purposes, including:

  • Processing and fulfilling orders
  • Processing payments through authorized payment providers
  • Shipping and delivering products
  • Sending order confirmations
  • Providing shipping and tracking updates
  • Responding to customer inquiries
  • Processing returns, refunds, and exchanges
  • Providing customer support
  • Improving our website and services
  • Preventing fraudulent or unauthorized transactions
  • Maintaining website security
  • Communicating important information regarding your orders
  • Complying with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to our business operations unless permitted or required by applicable law.

3. Communications

If you provide your email address or phone number, we may use it to communicate with you regarding your order or customer service request.

For example, we may send:

  • Order confirmation emails
  • Shipping confirmation emails
  • Delivery updates
  • Return or refund communications
  • Responses to customer support requests
  • Important service or policy notifications

Where permitted by applicable law, we may also send promotional or marketing communications. You may have the ability to opt out of certain marketing communications by following the unsubscribe instructions included in those messages.

Please note that even if you opt out of promotional communications, we may still send necessary transactional or service-related communications concerning your orders or account.

4. Cookies and Similar Technologies

Lunariya may use cookies and similar technologies to help operate, secure, and improve our website.

Cookies are small data files that may be stored on your device when you visit a website.

We may use cookies for purposes such as:

  • Keeping the website functioning properly
  • Remembering certain preferences
  • Understanding how visitors use our website
  • Improving website performance
  • Maintaining security
  • Supporting shopping cart functionality
  • Measuring website traffic and performance

Some cookies may be placed by third-party service providers that help us operate our website or provide certain services.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of parts of the website.

5. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This information may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • General geographic information
  • Pages viewed
  • Time spent on pages
  • Referring website
  • Website interaction information
  • Technical information regarding your device

This information may be used to understand website usage, identify technical problems, improve performance, and maintain website security.

6. Third-Party Service Providers

We may use trusted third-party companies and service providers to help operate our business.

These providers may assist with services such as:

  • Website hosting
  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Analytics
  • Customer support
  • Website security
  • Marketing and communications

These third parties may receive access to certain information only to the extent reasonably necessary to perform services on our behalf.

We expect service providers handling customer information to use appropriate safeguards and to process information consistently with applicable privacy requirements.

7. Payment Information

When you make a purchase through our website, payment information may be processed by third-party payment processors.

For security reasons, payment information may be transmitted directly to the applicable payment provider rather than being stored directly by Lunariya.

Payment providers may collect and process information according to their own privacy policies and terms.

We recommend reviewing the privacy policies of any payment provider used during checkout if you would like additional information about how payment information is handled.

8. Shipping Information

To fulfill and deliver your order, we may need to provide necessary customer information to shipping carriers and fulfillment partners.

This may include:

  • Customer name
  • Shipping address
  • Phone number
  • Order information
  • Delivery instructions, when applicable

This information is shared only as reasonably necessary to process and deliver your order or provide related services.

9. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Therefore, while we work to protect your personal information, we cannot guarantee absolute security.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Complete transactions
  • Provide customer support
  • Maintain business records
  • Process returns and refunds
  • Resolve disputes
  • Prevent fraud
  • Comply with legal obligations
  • Enforce our agreements and policies

When information is no longer reasonably necessary for these purposes, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

11. Information Sharing

Lunariya does not sell your personal information as a general business practice.

We may share information when reasonably necessary for legitimate business purposes, including with:

  • Payment processors
  • Shipping carriers
  • Fulfillment providers
  • Website and technology service providers
  • Analytics providers
  • Customer service providers
  • Professional advisers
  • Government authorities or law enforcement when legally required

We may also disclose information when necessary to protect our rights, customers, website, property, or business, or to investigate suspected fraud, abuse, or illegal activity.

12. Legal Requirements

We may disclose personal information when we reasonably believe disclosure is necessary to:

  • Comply with applicable laws or regulations
  • Respond to a valid legal request
  • Comply with a court order or legal process
  • Protect the rights or property of Lunariya
  • Protect the safety of customers or other individuals
  • Investigate fraud or security issues
  • Enforce our policies or agreements

13. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children who are not legally permitted to provide such information under applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

14. Links to Other Websites

Our website may contain links to third-party websites, services, or platforms.

These third-party websites operate independently and may have their own privacy policies and terms.

Lunariya is not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage customers to review the privacy policies of any external website before providing personal information.

15. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request information about how your personal information is used
  • Opt out of certain marketing communications
  • Withdraw consent where processing is based on consent

Some requests may be subject to legal limitations or verification requirements.

To protect customer information, we may need to verify your identity before completing certain privacy-related requests.

16. Marketing Preferences

If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe option included in the email.

Opting out of marketing communications does not necessarily stop all communications from Lunariya.

We may continue to send transactional or service-related messages, including information about orders, payments, shipping, returns, refunds, or important changes to our services.

17. California Privacy Rights

If applicable to you under California law, you may have additional privacy rights regarding your personal information.

Depending on the circumstances and applicable legal requirements, these rights may include requesting information about the categories of personal information collected, requesting access to certain information, requesting deletion, and exercising applicable rights regarding certain forms of data processing.

Requests are subject to applicable legal requirements and reasonable identity verification procedures.

18. International Visitors

Lunariya operates from the United States, and information collected through our website may be processed or stored in the United States or other locations where our service providers operate.

If you access our website from outside the United States, your information may be transferred to and processed in another jurisdiction.

By using our website and providing information, you acknowledge that your information may be processed in accordance with applicable laws and the practices described in this Privacy Policy.

19. Data Security Incidents

If we become aware of a security incident involving personal information, we may take reasonable steps to investigate, contain, and address the incident.

Where required by applicable law, we may provide notifications to affected individuals, regulators, or other relevant parties.

20. Changes to This Privacy Policy

Lunariya may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or privacy practices.

When changes are made, the updated version will be posted on our website with a revised effective date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

21. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Lunariya
Email: support@lunariya.shop
Phone: +1 (870) 345-0042
Address: 730 E 46th St, San Angelo, TX 76903, United States

When contacting us regarding a privacy request, please provide enough information for us to understand and respond to your request. For security purposes, we may need to verify certain information before processing privacy-related requests.

22. Summary

For convenience, our privacy practices can be summarized as follows:

  • We collect information needed to operate our website and fulfill orders.
  • We use customer information to process orders, payments, shipping, returns, refunds, and support requests.
  • We may use cookies and similar technologies to improve website functionality and performance.
  • We may share necessary information with trusted service providers such as payment processors, shipping carriers, and technology providers.
  • We do not sell personal information as a general business practice.
  • We take reasonable measures to protect customer information.
  • Customers may have certain privacy rights depending on their location and applicable law.
  • Customers can contact us regarding privacy questions or requests at support@lunariya.shop.

Thank you for trusting Lunariya with your information. We are committed to handling customer information responsibly and maintaining a secure and transparent shopping experience.