FAQ

Payment Gateway FAQ

What payment methods does Lunariya accept?

At Lunariya, we aim to make checkout simple, convenient, and secure. We currently accept several major credit and debit card payment methods, including:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • JCB

  • Visa Electron

  • Discover

  • Diners Club

Available payment methods may vary depending on your location, card issuer, and checkout availability.

Is my payment information secure?

Yes. We take payment security seriously.

Payment information is processed through secure payment-processing systems designed to protect your transaction information. Your payment details are handled using appropriate security measures during the checkout process.

For security reasons, Lunariya does not ask customers to send complete card numbers, CVV codes, passwords, or other sensitive payment credentials through email or customer support messages.

Can I pay with a Visa card?

Yes. Visa credit and debit cards are accepted at checkout, subject to card issuer and payment gateway approval.

Simply select the available card payment option during checkout and enter the required payment information through the secure checkout page.

Can I pay with Mastercard?

Yes. Mastercard credit and debit cards are supported.

Your transaction may require authorization from your card issuer before the payment can be successfully completed.

Do you accept Maestro cards?

Yes. Maestro cards may be accepted through our payment gateway where supported.

Availability can depend on the card issuer, country, and payment processing network.

Can I use American Express?

Yes. American Express is one of the supported card payment methods.

If your American Express card is eligible for online transactions, you can select the appropriate payment option at checkout and complete your purchase securely.

Do you accept JCB cards?

Yes. JCB cards are supported through our available payment processing options, subject to availability and authorization.

If your JCB card is declined, please contact your card issuer or try another supported payment method.

Can I use Visa Electron?

Yes. Visa Electron may be accepted where supported by the payment gateway and card issuer.

Because Visa Electron availability can vary by region and issuer, some cards may require additional authorization or may not be eligible for certain online transactions.

Do you accept Discover cards?

Yes. Discover cards are supported as an available payment method.

Successful payment is subject to authorization by the card issuer and the payment gateway.

Can I pay with Diners Club?

Yes. Diners Club is also among the supported payment methods.

Availability may depend on the country, card issuer, and payment gateway configuration.

Why was my card payment declined?

A payment can be declined for several reasons. Common reasons include:

  • Insufficient available funds

  • Incorrect card information

  • Incorrect billing information

  • Expired card

  • Card issuer security restrictions

  • Online transaction restrictions

  • International transaction restrictions

  • Temporary payment gateway issues

  • Additional verification required by your card issuer

If your payment is declined, we recommend checking your card information and contacting your card issuer if necessary. You may also try another supported payment method.

Will I receive a payment confirmation?

Yes. After a successful transaction, you will generally receive an order confirmation by email.

If you have completed payment but have not received an order confirmation, please check your spam or junk folder first. If you still cannot find it, contact our customer support team with your order details.

Can I use someone else's card?

You should only use a payment card if you are authorized by the cardholder to use it.

For security and fraud-prevention purposes, certain transactions may be subject to additional verification.

Will I be charged extra for using a card?

Lunariya aims to provide transparent pricing during checkout. Any applicable charges or fees will be displayed where required before you complete your purchase.

Your bank or card issuer may separately apply foreign transaction fees, currency conversion fees, or other charges depending on your card agreement and location. These charges are determined by your financial institution and are outside Lunariya's control.

What currency will I be charged in?

The currency displayed during checkout will depend on the store's checkout configuration and your location.

Your card issuer may convert the transaction into your local currency if the transaction currency differs from your card's billing currency. Any currency conversion rate or additional foreign transaction fee is determined by your card issuer or payment provider.

Can I cancel a payment after placing an order?

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. However, once an order has entered processing or has been shipped, cancellation may no longer be possible.

If cancellation is approved after payment has been completed, any applicable refund will be handled according to our Return and Refund Policy.

What happens if I am charged but my order is not confirmed?

If your bank or card provider shows a charge but you do not receive an order confirmation, please do not immediately place another order.

First, check your email and spam/junk folders for an order confirmation.

If you still cannot confirm your order, contact Lunariya customer support with the relevant order information. We will review the payment and order status and assist you with the next steps.

Can I get a refund to a different card?

Refunds are generally issued to the original payment method used for the purchase.

For security and payment-processing reasons, we generally cannot redirect a refund to an unrelated card or another payment method.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Does Lunariya store my full card information?

Payment details are generally processed through secure third-party payment-processing systems.

Customers should never send full card numbers, CVV codes, PINs, passwords, or other sensitive payment information to Lunariya through email, chat, or other communication channels.

What should I do if I see an unauthorized transaction?

If you believe your card has been used without your authorization, contact your card issuer or bank immediately.

You may also contact Lunariya if you believe the transaction is associated with an order placed through our store. We will assist with the information we are able to provide regarding the transaction.

Can I use multiple cards for one order?

Unless multiple-payment functionality is specifically made available during checkout, an order is generally completed using one available payment method.

If your preferred payment method is not accepted, you may try another supported card.

Are all listed payment methods available to every customer?

Not necessarily.

Although Lunariya supports the payment methods listed below, availability can vary depending on factors such as:

  • Customer location

  • Card issuer

  • Card type

  • Payment gateway availability

  • Currency

  • Transaction type

  • Fraud and security checks

Supported Payment Methods

Visa
Mastercard
Maestro
American Express
JCB
Visa Electron
Discover
Diners Club

The payment options available to you will be displayed during checkout.

Need Help With Your Payment?

If you experience any difficulty completing your payment or have questions about an order, please contact our customer support team.

Lunariya
Email: support@lunariya.shop
Phone: +1 (870) 345-0042
Address: 730 E 46th St, San Angelo, TX 76903, United States

We are happy to assist with payment-related questions and help you complete your order.