LUNARIYA

Frequently Asked Questions

Welcome to Lunariya. Below you'll find answers to some of the questions our customers ask most often. If you need any additional assistance, our customer support team is always happy to help.

1. Do you offer free shipping?

Yes. We offer FREE Standard Shipping on all orders delivered within the United States. There is no minimum purchase requirement.

2. How long does it take to receive my order?

Orders are generally processed within 1–2 business days. Once your order has been processed and shipped, standard delivery usually takes approximately 3–5 business days.

Estimated Total Delivery Time: 4–7 Business Days

3. What is your order cut-off time?

Orders placed before 4:00 PM EST on a business day will generally begin processing the same day.

Orders placed after 4:00 PM EST, on weekends, or on holidays will generally be processed on the next available business day.

4. How can I track my order?

After your order has been shipped, you'll receive a shipping confirmation email containing your tracking information.

You can use the tracking number provided in the email to check the progress of your shipment.

5. What is your return policy?

Lunariya offers a 30-Day Return Policy on eligible products.

• Be unused and in its original condition.
• Be returned with its original packaging where applicable.
• Include original tags, accessories, or included materials where applicable.
• Be returned within the applicable 30-day period.

For complete information, please visit our Return & Refund Policy page.

6. How long does a refund take?

Once an approved return has been received and inspected, the refund will generally be issued to the original payment method.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.

7. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible after delivery.

To help us review the issue, please provide:

• Your Order Number
• A brief description of the problem
• Clear photos of the product
• Photos of the original package or shipping label, if applicable

Our support team will review the information and work with you on an appropriate solution.

8. Can I cancel or change my order?

Please contact us as soon as possible after placing your order if you need to request a cancellation or change.

We will make reasonable efforts to accommodate requests received before the order has entered processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible.

9. What products does Lunariya offer?

Lunariya offers a carefully selected range of kitchen essentials designed for everyday use, including cookware, bakeware, kitchen tools, dining essentials, and other practical products for the modern kitchen.

10. Are my payments secure?

Yes. Payment security is important to us. Transactions are processed through secure payment systems using appropriate security measures.

We accept major payment methods, including:

• Visa
• Mastercard
• Maestro
• American Express
• JCB
• Visa Electron
• Discover
• Diners Club

Your payment information is processed securely through the applicable payment provider.

11. Do you ship internationally?

At this time, Lunariya ships only within the United States.

If international shipping becomes available in the future, the relevant information will be updated on our website.

12. Will I receive an order confirmation?

Yes. After your order has been successfully placed, you'll receive an order confirmation email.

Once your order has shipped, another email will be sent with the available tracking information.

13. What happens if my package is delayed?

Most orders are delivered within the estimated timeframe, but occasional delays can happen due to weather, carrier operations, holidays, transportation issues, or other unexpected circumstances.

If your shipment appears to be significantly delayed, please contact our customer support team and we'll be happy to assist you.

14. Can I return an item if I change my mind?

Eligible products may generally be returned within 30 days of delivery, provided they meet the applicable return requirements.

Items should generally be unused, undamaged, and in their original condition and packaging where applicable. Return shipping costs may apply to change-of-mind returns.

15. What if my tracking says delivered but I can't find my package?

First, please check with household members, neighbors, building management, mailrooms, or other secure locations where the carrier may have left the package.

If you still cannot locate the shipment, contact us with your order information so we can assist you with the available next steps.

16. Does Lunariya offer exchanges?

Eligible products may be exchanged depending on product availability.

Please contact our customer support team before sending an item back. Exchanges are subject to the applicable return requirements.

17. How can I contact Lunariya?

If you have questions about an order, product, payment, shipping, return, or refund, our customer support team is ready to assist you.

Customer Support Hours

Monday – Friday

9:00 AM – 4:00 PM (EST)

We aim to respond to customer inquiries within 1 business day.

Still Need Help?

If you couldn't find the answer you're looking for, please feel free to contact us. At Lunariya, we're committed to providing a convenient shopping experience, secure payment processing, reliable shipping, and helpful customer support.

Thank you for choosing Lunariya. We appreciate your trust and look forward to serving you.